At that point, developing a set of procedures, roles, responsibilities and communication needs to be in motion. Indecisiveness can expose weaknesses, which is why it is so important to prepare for all scenarios. Crisis management requires a prepared team, but more importantly, a skilled leader to navigate.
Five ways to lead during a crisis:
- Reinvent Yourself
Based on the situation, you may need to change your leadership style to adapt to the specific needs required. This calls for flexibility and being willing to make tough choices while on the clock. It also requires a sense of vulnerability and making people feel safe. For some leaders, this will mean expanding beyond your typical comfort zone.
- Communicate, Communicate, Communicate
The most successful leaders understand how critical communication can be, especially in a time of crisis. By being transparent and truthful in your briefings, the result is earned trust and respect. Your goal is to gain a connection with those you lead and value them beyond their abilities.
- Model the Character You Expect From Others
It’s about the three C’s – keep calm, cool, and collected. As a leader, you’re always on stage, which means that your words and body language will set the example for others to follow. Show confidence, perseverance, and patience. Also, be authentic.
- Leverage Your Team
You have assembled a group of independent thinkers, who each bring unique talents to the table, so take advantage of the strength in numbers. This is the time to tap into your team’s creativity and innovation to make impactful decisions. Empower them to think outside the box and be unafraid to fail. Strong teams welcome the demands of a crisis and thrive in the success of the challenge.
- Stay Educated
In times of crisis, things change by the minute. As a leader, it is your obligation to stay up-to-date by utilizing all the resources you have to ensure that the business plan you are working from is realistic in the most current environment. Be sure to monitor respected news sources and reliable contacts — don’t act as a result of speculation when you have the chance to be proactive based on the facts.